GUESS Connect Smartwatch Customer Support

Learn how to set up and use all the features on your GUESS Connect Smartwatch with the Quick Start FAQ, how-to videos, and helpful support tools.

01 Quick Start
FAQ

  • How do I update my firmware to use Amazon Alexa? (U.S. Only)


    To update the firmware, you will need to plug your watch into a supported computer. Firmware Updater does not work with any mobile devices or tablets.

    • Download GVC_2.38 installer.zip (Includes downloads for Apple / Windows 7,8, and 10)

    For Windows:

    CLICK HERE to find out your computer is running a 32-bit version or 64-bit version of the Windows operating system

    CLICK HERE to view the firmware update workaround on Windows 10

    (For Mac users) IMPORTANT NOTE:
    
• Charge your battery fully before updating firmware. 

    • If your watch is not updated within 5 minutes, unplug the watch from the computer and restart the Firmware Update process. Do not allow your watch battery to drain completely before finishing the Firmware Update.


    • Do not use Update Mode on the Watch unless instructed to do so by a GUESS Customer Service representative.

    1. Click the “Download” link above that corresponds to your Mac operating system.

    2. Check your download destination folder and double click the zip file to decompress the installer.

    3. Since the Martian Voice Command Firmware Updater is an App developed by Martian Watches and not Apple, you may be required to do the following on your Mac before the Firmware Updater will run:

    • Go to “System Preferences”.
    
• Select Security & Privacy.
    
• Click on the lock icon in order to edit the menu options.
    
• Enter your admin system password.

    • Under “Allow apps downloaded from:” Select “Anywhere”.
    
• Close window.

    4. Connect your GUESS Connect Smartwatch to your Mac using your GUESS micro USB cable (other cables may not work).

    5. Turn off the watch, double click Firmware Updater icon to begin the process. Follow the Firmware Updater steps closely.

    (For Windows users) IMPORTANT NOTE:
    • Charge your battery fully before updating firmware.


    • If your watch is not updated within 5 minutes, unplug the watch from the computer and restart the Firmware Update process. Do not allow your watch battery to drain completely before finishing the Firmware Update. 


    • Do not use Update Mode on the watch unless instructed to do so by a GUESS Customer Service representative.

    1. Click the “Download” link above that corresponds to your Windows operating system.

    2. Double-Click on the downloaded file to extract.

    3. Follow the instructions within the Martian Voice Command Firmware Updater program. You will be prompted to connect your watch at the appropriate time.

    4. Once the Martian Voice Command Firmware Updater is installed on your computer, click “Finish” and the Martian Voice Command Firmware Updater will begin the Firmware Update process.

    5. When prompted, connect your GUESS Connect Smartwatch to your computer using your GUESS micro USB cable (other cables may not work). Then click “Next” on the Firmware Updater.

    6. The update will take up to 5 minutes but should be much quicker. You will see progress bars on your computer. If you don’t see progress after 5 minutes (progress bar is frozen) or if you receive an error message, stop the update, close the Firmware Updater, and unplug/re-plug the watch to reset it and start again. If the update process is successful, you will see an “Upgrade Successful” page.

    7. If the installation fails, click “Finish”, return to C:/Program Files/Martian VC Firmware Updater/ (as long as you did not change the install destination), and double-click DFUWizard.exe. Unplug and re-plug your cable into your Computer and try again.

    *Note for Windows 8 Users: When downloading the Firmware installer for Windows 8 you may get a security warning about the file being downloaded. Let us assure you that our Firmware installer is free of viruses and is perfectly safe to install on your computer. Please click the arrow to the right of the Discard button and select Keep. Further, when you double-click on the downloaded file on Window 8, you may receive a message that “Windows protected your PC”. Please click the More Info link and click Run Anyway to proceed with the installation of Firmware for your GUESS Connect Smartwatch. These errors will not appear on Windows 7. This is new to Windows 8 security for downloaded Internet files.

  • How do I set up Amazon Alexa in my GUESS Connect App? (U.S. Only)

    1. Update your GUESS Connect firmware to install version (V2.38)

    • Download GVC_2.38 installer.zip (Includes downloads for Apple / Windows 7,8, and 10)

    CLICK HERE to find out your computer is running a 32-bit version or 64-bit version of the Windows operating system

    CLICK HERE to view the firmware update workaround on Windows 10

    *Note: This step must be completed before you are able to access Amazon Alexa skills on your GUESS Connect Smartwatch.

    *New users: Download and install the GUESS Connect App from the App Store for iPhone or the Google Play store for Android mobile devices. This ensures that the most recent app version, V2.0.1 is installed.
    iOS
    Android

    *Current users: Update your GUESS Connect App to the most recent version V2.0.1.

    2. Follow the instructions on the App to pair your GUESS Connect Smartwatch with your mobile device.

    3. After pairing your GUESS Connect Smartwatch you will see the Alexa tab on the home menu screen.

    4. Tap the Alexa tab and choose “Sign in with Amazon.” This will lead you to the Amazon Account page where you have the option to login with a current Amazon account, or for new users to create an account.

    5. After you have logged into your Amazon account, the App will lead you to the Amazon Alexa tutorial page. Here you can test out the basic features Alexa has to offer. To start a conversation, simply press and hold down the top pusher of your watch until the LED light flashes and the word “listening” appears on the OLED notification screen. At this point, you may begin talking to Alexa.
    a. *Note: For Alexa you must hold down the top pusher, a simple tap of the pusher will either access Siri or Google Voice.

  • How do I set up the Amazon Alexa App? (U.S. Only)


    1. To access additional Alexa features, including the Alexa skills page you must download the Amazon Alexa App from either the App store for iPhone or Google Play store for Android mobile devices.
    iOS
    Android

    2. After downloading the Amazon Alexa App, login with the same Amazon ID you used in the GUESS Connect App.

    3. Next you will see the Amazon Alexa homepage where your GUESS Connect VC (voice command) watch will automatically be recognized as an Alexa device.

    4. Go to settings to set-up your account profile features, such as Flash Briefing (news stations), Sports Updates, and Traffic reports (your location).

    5. You will also have the ability to set-up Smart Home devices and download useful Voice Command Skills from the Alexa Skills Page.

    *Note: Music options are currently unavailable for the GUESS Connect smartwatch.

  • What are the key features and functions of GUESS Connect?

    The GUESS Connect smartwatch is about fashion meeting lifestyle functionality. There are three primary controls on the watch: top and bottom buttons control the smart features, while the middle crown is for setting analog time. Additional features include a light, Do Not Disturb, Camera Mode, Stopwatch, Find Your Phone, Leash, Music & Sound Control and the ability to set your language. The GUESS Connect watch is currently available in a variety of styles. The watch software can be upgraded as new versions are released.

    iOS

    Android
  • How to pair GUESS Connect watch with a mobile device?

    To pair GUESS Connect with a mobile device you must search for and download the free GUESS Connect App from the Google Play Store or Apple App store. Then follow the on screen step-by-step instructions.

    iOS

    Android
  • My watch and smartphone don't seem to be connected. How can I troubleshoot the connection?

    First, make sure that your watch is charged to at least 50% and is powered on. If you are having trouble with either of your devices you may want to reset either your GUESS Connect App, the wireless connection to your watch, or both. To reset your App to the original factory settings, simply go to the Settings tab, and choose Reset Your Watch. Then you will need to manually unpair your watch from your device. If you find that your watch is not responsive or want to pair it to a different device, it is suggested that you restore your watch to its original factory settings. To do so, hold down the top and bottom buttons of the watch, at the same time for about 6 seconds. You will see the word Restored on the OLED screen with a solid red light on the LED. You will then be required to pair the watch to your device.

    iOS

    Android
  • How to use voice command to send a text on your GUESS Connect smartwatch

    Your GUESS Connect works as an extension of your smartphone right on your wrist. Press the top pusher to activate voice command. Your mobile device will prompt you for a command. As an example, you could say, "Text John, I am going to be late to the meeting." When you receive a response, you can enable another voice command and ask for it to be read to you. The text will also scroll across the OLED screen.

    iOS

    Android
  • How to place and receive calls on your GUESS Connect

    Press the top pusher to activate voice command and you will be prompted for a command. You could say, "Call John" and follow the voice prompts heard through smartwatch. To receive a call, your GUESS Connect Watch will vibrate as well as scroll the caller's details across the screen. Press the top pusher to answer the call. Pressing the bottom button will reject the call.

    iOS

    Android
  • How to set appointments and reminders on your GUESS Connect

    Press the top pusher to activate voice command and you will be prompted for a command. As an example, you could say, "Remind me on Tuesday I have a dentist appointment at 2 pm." Then follow the voice prompts heard through smartwatch. Commands are different based on your mobile operating system.

    iOS

    Android
  • How to take pictures from your GUESS Connect

    Press the bottom pusher to scroll through the menu until you reach Camera Mode on the OLED screen. Then press the top pusher to activate. Once activated, the camera will open and you can prop your phone up against a surface and press the top pusher to activate the shutter on your mobile device. Your images will appear in a separate Guess Connect folder. To activate a 3 second countdown timer press and hold the top button for 2 seconds. The Camera Mode will work from up to 15 feet away. A quick press of the bottom button will deactivate Camera Mode.

    iOS

    Android
  • How to set Do Not Disturb (DND) on your GUESS Connect

    Press the bottom pusher to scroll through the menu until you see DND on the OLED screen. Press the top pusher to select and you will see a check appear in the box on the screen. Simply follow the same procedure to turn off the Do Not Disturb function. You can also control the Do Not Disturb feature from the My Watch tab of the GUESS Connect App.

    iOS

    Android
  • How to enable the Leash Feature on your GUESS Connect.

    Leash is a great feature that notifies you that your phone may have been left behind. On your GUESS Connect App, tap to the Settings tab then Watch Settings and make sure that the slider next to Leash is red indicating that it is on. Once activated, your watch will vibrate to signal that you have traveled more than 30 feet away from your iOS device, preventing you from accidentally leaving it behind. You can also activate the Leash feature by scrolling through the menu on your watch.

    iOS

    Android
  • How to use the Find Phone feature on your GUESS Connect

    The GUESS Connect App provides a special feature that includes a unique ringtone that is only used when Find Phone is activated. This special tone is audible even if your phone is in silent mode. Scroll through the menu on the OLED screen and press the top pusher to activate. This feature will work even when your phone is in silent mode.

    On Android devices the Find Phone feature operates correctly when A2DP is unchecked.

    iOS

    Android
  • I misplaced my phone and it is set on silent. Will Find Phone still work?

    Yes, the Find Phone feature will activate a tone on your phone even if it is set on mute.

  • I misplaced my watch. Is there a way to find it?

    Yes, in the GUESS Connect App on the My Watch tab, you can hit the Find My Watch button and a unique tone will play on your watch so you can locate.

  • How to set custom vibrations and use the tap glass feature on your GUESS Connect

    The GUESS Connect App provides the ability to set custom vibration alerts to distinguish between different notifications without looking at the smartwatch. To set, tap to the Alerts tab on the App to select unique patterns for individual apps, calendar events, texts, emails, etc. Tap glass allows the user to recall the last message received on the smartwatch within a 5 minute period. By tapping the center of the glass firmly, the last notification will again scroll across the screen.

    iOS

    Android
  • How to set silent alarms on your GUESS Connect

    Silent alarms are an easy way to remind you of daily tasks and events you may have. These can be set by tapping the Alarms tab on the GUESS Connect App. Once triggered by an alarm, your watch will vibrate, blink the LED light and show a message across the OLED screen.

    iOS

    Android
  • How to control music from your GUESS Connect

    GUESS Connect allows you to control music through your watch in 2 different ways: voice command, and A2DP. To use voice command, simply press the top pusher and give a command, and the watch will signal your device to switch or initiate the audio stored on your device. A2DP controls whether your music comes through the watch or another Bluetooth device like a wireless speaker. When A2DP is unchecked, music will play through your phone or other device. When A2DP is on, it will play through your watch. When using A2DP, you will need to pair your watch to your device again.

    iOS

    Android
  • What is the range of the Bluetooth?

    The watch can be approximately 10-20 feet from the phone, which is standard Bluetooth connection range, although the distance may vary depending on your location, obstacles, etc. You will likely improve your range if there are no solid objects between your watch and phone. If you have the wireless phone leash turned on, your watch will notify you when you have gone out of range.

  • Is GUESS Connect Waterproof?

    GUESS Connect is not waterproof.

  • How long is the battery life?

    GUESS Connect has 2 batteries. A lithium polymer rechargeable battery powers the Smart Alerts for 300-400 charge cycles (about 5 years if you charge it every 5 days) and a replaceable button watch battery runs the timepiece for up to 2 years. Contact our customer service center if any battery issues occur at support@guessconnect.com

  • How do I charge my GUESS Connect?

    A micro USB charger cable is included with your GUESS Connect. Remove the rubber USB port cover from the top left side of your watch & insert micro USB. Then plug other end it into computer or power adapter for wall outlet to begin charge.

  • How do I know if my Android phone or device works with GUESS Connect Watch?

    First, find out if it has a Bluetooth Hands-Free Profile (HFP). You can locate this on your device manufacturer’s technical specs web page. Then, check if it has Bluetooth connectivity. If you can place a call by saying a name in your Contacts list, or answer a call, then it’s a 90% probability you can perform at least those functions listed in the General Features section. Note: If you have a Redmi or Xperia C phone, they are only compatible with the General Features.

  • There are a lot of Voice Command apps for Android. Do they all work with GUESS Connect Watch?

    Voice Command functions on Android phones are dependent upon your device. If your phone came with an integrated Voice Command app and it works with a Bluetooth headset, it will work with your GUESS Connect Watch. Google Voice is the preferred voice app because it is the broadest platform. To use Google Voice with your GUESS Connect it is recommended that you update or install the latest version of Google. If your Android device comes with its own integrated voice command (ie: S Voice on Samsung) you may want to disable this for best compatibility.

  • Does the GUESS Connect Watch only work with Siri, or Google Voice?

    GUESS Connect is compatible with both the Android and iOS platforms, giving you the best of both worlds.

  • How do I know if I will be able to see text ID and text messages?

    Text notification/display is supported with all phones that have a Bluetooth MAP profile (check your phone carrier’s web site under your phone’s Tech Specs). On Android, if phone doesn’t have a MAP profile, you can download the GUESS Connect App. The MAP profile will be available for iPhone 5, newer iPhones already have this in place.

  • I answered a call on my GUESS Connect Watch. How do I transfer it over to my phone or Bluetooth headset?

    Use your phone’s audio menu to choose the device where you want to transfer the call. Your watch will receive your next call as normal. If you want to permanently switch to phone or Bluetooth headset press and hold the bottom button on your GUESS Connect to turn the watch off. Remember to turn it back on when you want to receive notifications/calls on your watch.

  • How does GUESS Connect Watch affect my phone’s battery?

    Since GUESS Connect Watch connects to your phone via Bluetooth technology, the effect on battery life will be similar to that of having a Bluetooth headset connected.

  • Does the analog time on my GUESS Connect Watch sync with my cell phone’s time?

    No, you set the time on your GUESS Connect Watch using the watch crown like a regular watch.

  • How do I set up my email on my GUESS Connect Watch?

    To receive email notifications on your GUESS Connect Watch, make sure that Email notifications are turned on in your GUESS Connect App in the Alerts tab. Then check that the appropriate notifications are activated in your mobile settings. In iOS, tap to your Settings then Mail, Contacts and Calendars and tap Fetch New Data. Identify which email account(s) you want to receive notifications for and select either Push or Fetch. Push allows new emails to come in real time, Fetch you can set to retrieve your emails every 15 minutes, 30 minutes or hourly. Then tap back into your account Settings menu to Notifications and scroll down to Mail. Ensure that Allow Notifications is activated and then tap into the desired mailboxes and make sure Show in Notification Center is turned on. Then you can return to the Alerts tab on the GUESS Connect App to select avibration pattern.

  • What is the warranty on my GUESS Connect Watch?

    For US Customers:
    In the event of a defect or malfunction within this 1 year period from date of purchase, your watch will be repaired or replaced, at our option. The 1 year limited warranty does not apply to normal wear and tear , abuse or water damage and excludes batteries, case, strap or bracelet; does not cover costs, parts or labor, shipping & handling, defects or damage caused by any source other than GUESS Watches. Proof of purchase is required for all Warranty Repairs. If you live in the U.S., contact support for more information support@guessconnect.com.
    For International Customers: If you live outside the U.S., please contact your local representative for Country Specific warranty information.

  • Can I use voice command with multiple languages with Siri or Google?

    Voice commands with Siri work according to the language Siri is set to. For example, if you are giving a voice command in English, your Siri settings need to be set to English. In order to give a voice command in another language, for example Spanish, you will need to go into your iPhone Settings, General, and Siri to change the language to Spanish.

    Voice commands with Google works according to the language Google is set to. For example, if you are giving a voice command in English, your Google settings need to be set to English. In order to give a voice command in another language, for example Spanish, you will need to go into your Android language, input setting, system to change the language to Spanish.

  • My voice command doesn't seem to be working on iOS / Android.

    If you are having trouble activating voice command, make sure that Siri in enabled by tapping into Settings, General, Siri. Here you can also control your language settings, voice, etc. Also test voice commands using your phone to ensure it is working correctly.

    If you are having trouble activating voice command, make sure that Google voice in enabled by tapping into the Google app then into settings/voice/"Ok Google" detection and ensure either or both sliders (From the Google app and From any screen you are on). Here you can also retrain the voice model to ensure it is working correctly.

  • I'm not receiving any notifications across the OLED screen. What could be wrong?

    Make sure that DND (Do Not Disturb) is not activated on the App or watch. Go to the My Watch tab of the App and check that the button is grey indicating that it is off. You can also check on your watch by scrolling through the menu to DND and ensure that the box does not have a check mark. If the problem continues, follow the instructions to Troubleshoot Your Connection or contact support@guessconnect.com

  • Why doesn't my GUESS Connect come with a wall adapter to charge?

    GUESS Connect does not come with a wall adapter because of differences in global plug converters. Your watch can easily charge by plugging the USB into a computer, universal charger or wall adapter used for your mobile device.

  • When I activate "Find Phone" on my GUESS Connect the audiable tone plays thru the watch

    Make sure that A2DP is unchecked. Once you uncheck or check the A2DP, your watch will need to be paired again to your Android device. Refer to the pairing or trouble shooting video to locate A2DP or for additional help.

02 Smartwatch
User Manual

  • GUESS Connect iOS User Manual

    Download the product manual for a complete overview on how to use your smartwatch.

    Check the product manual for a complete overview on how to use your smartwatch.

    iOS PDF View iOS Manual
  • GUESS Connect Android User Manual

    Download the product manual for a complete overview on how to use your smartwatch.

    Android PDF

03 Support
Contact

04 Get In
Touch


Where I can find the Serial Number?

The serial number is located on the sticker that resides on the back of the watch and the packaging.

Thank you for contacting us. We will be in touch shortly.

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